Interact with Customers Level 1
November 21 @ 9:00 am - 3:30 pm
$135Interact with Customers Level 1
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1 x Thursday, 21 November, 2024, 9am - 3.30pm, $135
This course will provide the necessary skills and knowledge required to deliver customer service to both internal and external customers.–>
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Upcoming Workshops
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Date |
Time |
Location |
|
| 21 November 2024 | 09:00 am – 03:30 pm | Byron Community College - NEW Byron Campus |
Introduction:
This course will provide the necessary skills and knowledge required to deliver customer service to both internal and external customers. It requires the ability to greet and serve customers, and respond to a range of basic customer service enquiries, including routine customer problems, working with others to deliver service and providing feedback on customer service.
This includes those working in hospitality, tourism, travel and events.
Assessment Requirements:
This course includes completing questions in written form, to demonstrate your knowledge of customer service. This will be finalised on the day along with the practical component of the course.
Award issued:
Successful participants will be issued with a nationally recognised Statement of Attainment for:
1. SITXCCS011 - Interact with customers
Course fees:
$135.00 per person
What to bring:
***IMPORTANT - PLEASE NOTE***
This class will run from our new Byron Campus located at - 10 Shirley Street, Byron Bay, NSW
USI:
From the 1st of January 2015, any student enrolling in an Accredited Training Course will be required to obtain a USI. The USI helps to keep your training records and results together in an online account which is controlled by you. You can log onto the USI website and follow the simple instructions online to create your USI. This then needs to be provided to the College at the time of enrolment.
Important information:
Once your enrolment is completed you will receive a confirmation email. This email will include your receipt and inform you of the dates, times and venue for your course. It will also let you know of anything you need to take to class with you.
Please make sure that you give us a valid email address and mobile number as any course changes will be communicated via sms or email.
Students are required to be 15 years old and above at the time of enrolment.
Click here to read our Refund Policy
We keep our class sizes small so that you get a better experience. Avoid disappointment, enrol early!
This includes those working in hospitality, tourism, travel and events.
Assessment Requirements:
This course includes completing questions in written form, to demonstrate your knowledge of customer service. This will be finalised on the day along with the practical component of the course.
Award issued:
Successful participants will be issued with a nationally recognised Statement of Attainment for:
1. SITXCCS011 - Interact with customers
Course fees:
$135.00 per person
What to bring:
- pen and paper if you want to make notes
- lunch and own refreshments
***IMPORTANT - PLEASE NOTE***
This class will run from our new Byron Campus located at - 10 Shirley Street, Byron Bay, NSW
USI:
From the 1st of January 2015, any student enrolling in an Accredited Training Course will be required to obtain a USI. The USI helps to keep your training records and results together in an online account which is controlled by you. You can log onto the USI website and follow the simple instructions online to create your USI. This then needs to be provided to the College at the time of enrolment.
Important information:
Once your enrolment is completed you will receive a confirmation email. This email will include your receipt and inform you of the dates, times and venue for your course. It will also let you know of anything you need to take to class with you.
Please make sure that you give us a valid email address and mobile number as any course changes will be communicated via sms or email.
Students are required to be 15 years old and above at the time of enrolment.
Click here to read our Refund Policy
We keep our class sizes small so that you get a better experience. Avoid disappointment, enrol early!
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Target Audience:
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Learning Outcomes:
Learning Methods:
Program Benefits:
Content:
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Acknowledgement of Country
We would like to acknowledge the Arakwal People of the Bundjalung Nation who are the Traditional Custodians of this land on which we live, work, and stand.
Arakwal People retain a strong connection to Country: actively caring for flora and fauna and land and waters.
We ask that you respect and help look after Country and Culture. We also acknowledge and pay our respect to Elders both past, present, emerging and the extended Aboriginal community.