Create your future.

RCG Responsible Conduct of Gaming

 

Responsible Conduct of Gambling (RCG) is mandatory training for anyone working with gaming machines in NSW. This nationally recognised course equips you with the knowledge and practical skills to promote responsible gambling, minimise gambling-related harm, and meet your legal responsibilities in a gaming venue.

Delivered by an Approved Training Provider, this course covers what is expected of you in the workplace, including how to recognise and respond to gambling-related risks, support patrons appropriately, and comply with NSW legislation. On successful completion, you will be eligible to apply for your NSW RCG competency card, which is required to work with gaming machines in NSW.

What you will learn

RCG training aims to:

• Promote responsible gambling practices.
• Help minimise gambling-related harm.
• Identify and respond to signs of problem gambling.
• Ensure compliance with legal and venue requirements.
• Clarify the roles, responsibilities and expectations of working with gaming machines, as well as the laws relating to responsible gambling practices 
• Provide a clear idea of what is expected of you in the workplace 
• Provide a greater understanding of how you as a staff member can promote responsible gambling behaviours and minimise gambling harm in gaming venues. 

RCG applies to a wide range of staff, including:
 

• Licensees with a full hotel licence
• Secretaries of a registered club
• Directors of registered clubs with gaming machines, unless they have completed Responsible Gambling Board Oversight training (from 30 June 2025)
• Directors of companies that own hotels with gaming machines, who are involved in the operations of hotels (from 30 June 2025)
• Staff with gaming machine duties
• Staff who pay out winnings
• Staff who patrol or serve in a gaming machine area
• Responsible Gambling Officers (RGOs)
• Any person planning to enrol in Advanced Responsible Conduct of Gambling (ARCG) training

You must complete a full RCG course if:
 

• You are applying for your first RCG competency.
• Your RCG qualification has expired and cannot be renewed.
• You have never completed SITHGAM022 Provide Responsible Gambling Services (or the current equivalent).
• You are required by your employer or state regulator to complete the full course.

Award issued

Successful participants will be issued with a nationally recognised Statement of Attainment for:
SITHGAM022 Provide responsible gambling services

Entry Requirements

• There are no formal entry requirements for this skill set.
• Students are permitted to enrol in only one funded course at a time. Additionally, each funded course can be undertaken only once.
• Students already competent in any course units are ineligible for a fee-free place and must pay partial or full course fees.
• Students are required to be 18 years or older to complete this course and obtain an NSW RCG competency card.

Course Duration and Delivery

• Course dates:  
  • Wed 5 Aug (Tweed)
  • Tue 8 Sep (Tweed)
• This course is delivered over: 1 day
• Face-to-face learning is delivered at our Mullumbimby, Byron Campus or Tweed campus: 9am - 5pm
• Assessments are conducted in a supervised (on-campus) format

Course Fees

Full fee $160
 
*As places and class sizes are limited, please provide a minimum of 48hrs notice if any unforeseen circumstances prevent attendance, so that a funded opportunity can be offered to another person.
 
A $100 cancellation fee will apply to enrolled applicants that do not attend any session of the course without sufficient notice.
 
*Please be aware that participation in fee-free courses will not be possible if assessments from previous fee-free courses are outstanding.

What to bring

• Pen and paper
• Own lunch and refreshments

Student Support

Our Student Support team is here to support you in your learning.  Read more here. Or contact studentsupport@byroncollege.org.au
Important information
Once your enrolment is completed you will receive a confirmation email. This email will include your receipt and inform you of the dates, times and venue for your course. It will also let you know of anything you need to take to class with you.
Please make sure that you give us a valid email address and mobile number as any course changes will be communicated via sms or email.
 
We keep our class sizes small so that you get a better experience. Avoid disappointment, enrol early!
Student Policies and Procedures
Please review our Student Handbook for information regarding student policies, procedures and responsibilities.

USI

From 1 January 2015 all students undertaking accredited training must have a Unique Student Identifier (USI). This requirement applies to all nationally recognised training, from full qualifications to single-unit courses.

You must provide BRCC with your USI at enrolment. If you don’t already have one, you (or your parent or guardian) can apply for one at http://usi.gov.au/create-your-USI/Pages/default.aspx. You will need to have one form of identification and a valid email address to create your USI.
 
Alternatively, college staff can assist you to create your USI. We will need to collect your identification and personal information to complete this. You will also need to complete a consent form for us to do this.
Storage, disclosure, use and security of the USI will adhere to the rules relating to the USI: https://www.usi.gov.au/about-us/privacy.
 
We’re here to help. If you have any trouble completing the online application form, please don’t hesitate to call our customer care team on 02 6684 3374 or visit our Mullumbimby office during opening hours: Monday to Thursday, 9am – 4pm.